Good To Know
Frequently Asked Questions
Everything you might want to know before your visit. Still curious? Call us or send a message.
Questions & Answers
The things our clients ask most
Do I need to book in advance, or do you accept walk-ins?
We recommend booking in advance to ensure your preferred time and stylist, but we'll always do our best to accommodate walk-ins if available.
What is a bespoke balayage, and how is it different from traditional highlights?
A bespoke balayage is hand-painted to suit your hair, skin tone and style. It offers a softer, more natural blend compared to traditional foils.
I've had a bad colour experience elsewhere. Can you fix it?
Yes! We specialise in colour correction and assess each case with a tailored plan to restore your desired colour while protecting your hair health.
Are your stylists trained in working with all hair types?
Absolutely. Our team is highly skilled in working with all hair textures — from straight to curly, thick to fine.
How long should I allow for a full balayage or colour service?
Depending on your hair and goals, it can take anywhere from 2.5 to 4 hours. A consultation will give you a more precise timeframe.
Do you offer men's cuts and styling?
Yes, we offer precision cutting and styling for all genders, including gents' haircuts and beard trims.
Is BIBA Croydon a blonde specialist salon?
Yes! Our in-house Blonde Studio is led by our expert team who focus solely on achieving healthy, radiant blondes.
What products do you use, and are they cruelty-free?
We use professional, salon-grade products that are cruelty-free and chosen for both performance and hair health.
Can I bring inspiration photos or ask for a specific look?
Absolutely. We love when clients bring visual ideas — it helps us understand your vision and personalise your experience.
Where is BIBA Croydon located?
We're based in central Croydon, Melbourne's East, at 130 Main St, Croydon VIC 3136.
Still Curious
Still have questions?
We're happy to talk it through. Give the salon a call or send us a message — there's no such thing as a silly hair question.
130 Main St, Croydon VIC 3136
Get In Touch
Ready when you are
Send us your question
Leave a few details and we'll get back to you within 24 hours.